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Open Protocol refers to the accessibility of system parts, devices, software and service/commissioning codes and passwords for the fire alarm panel. An open-protocol system has an open supply chain for all of these parts, and does not restrict you to a single service provider for ongoing support and maintenance.
Conversely, a ‘Closed Protocol’ system (i.e. Gent, Protec, ADT) has a restricted supply chain. Only specifically licenced companies (sometimes only one company) is able to get full access to replacement parts. Commissioning and modifications to the control panel configurations (which require access to software) can only be completed by these licenced companies. In short, the competitive field for you – the client – to seek a service provider who provides the level of support you require is greatly limited. You can only work with the authorised company/companies.
As a result, prices are often higher, service is poorer and access to parts can be stunted by an non-competitive supply chain.
At Blazequel, we don’t subscribe to the ‘Closed Protocol’ approach. We believe that customer loyalty should be earned – not forced. With a year-on-year customer retention of over 99%, without any fixed-term contracts, we continue to implement open-protocol fire alarm solutions for thousands of customers annually.
For many years we have used the Advanced Fire Alarm Panel range (now also FM Approved), which is the market-leader in Open Protocol fire alarm panels.
Click Here for more information on our Fire Alarm Solutions.